At Diverse Goods Shop, we strive to provide our customers with the best shopping experience. However, if you need to cancel an order, our Cancellation Policy outlines the process and guidelines to ensure your request is handled smoothly.
Cancellation Requests
You may request a cancellation for your order within 24 hours of placing it. To initiate a cancellation, please contact our customer service team via email or phone with your order details.
Conditions for Cancellation
- Orders that have not yet been processed can be canceled without any fees.
- If your order has already been shipped, you will need to follow our return policy instead of canceling.
How to Cancel
To cancel your order, please follow these steps:
- Contact our customer service within 24 hours of placing your order.
- Provide your order number and reason for cancellation.
- Wait for confirmation from our team regarding the status of your cancellation.
Refunds
If your cancellation request is approved before the order is processed, a full refund will be issued to your original payment method. If the order has been shipped, you may be subject to our return policy, which involves returning the item for a refund.
Exceptions
Certain items, such as customized or personalized products, may not be eligible for cancellation once the order has been confirmed. Please review product descriptions for specific cancellation terms.
Changes to the Policy
We reserve the right to update this Cancellation Policy at any time. Any changes will be posted on our website, and we encourage you to review it regularly to stay informed about our policies.
If you have any questions or need assistance regarding cancellations, please feel free to reach out to our customer service team.